Client rejected the Link error in Netsupport Manager

After careful observation of the support tool information, we have identified that the following error message "Client rejected the Link" that you encountered is due to the fact the Client Machine has a Security Key setup whereas the Control Machine does not have one.

Therefore, in order to resolve this issue you will need to carry-out 1 of the following options below:

Option 1
Because a Security Key has been setup on the Client's Machine you will need ensure that the Control Machine has the same Security key as the Client in order to Connect to the client. If you know the Security Key details on the Clients Machine then follow the steps below to setup the same Security Key on the Control's Machine:

1. Launch your NetSupport Manager
2. From the Menu-bar at the top - Please select {Network}
3. From the drop down list click on {Configure...}
4. Next click on the plus symbol next to {Security} then {Settings}
5. On the right you will see the Security Key Option. Please click on "Set" button and entered the key here that matches the security key on the Client, otherwise if you do not enter the Security Key you will be denied access to the Client Machine.

Option 2
As an alternative option the Security key Configuration can be removed if you have administrator rights. Therefore, in order to remove the Security Key please follow the steps below:

1. Click on {Start} then {Programs}
2. From the Programs drop down list select {NetSupport} then {NetSupport Configurator}
3. When the NetSupport Client Configurator Dialog Window appears click {Advanced} then {Master Profile}
4. When Master Profile Window Opens up Click on the plus symbol next to {Security} then from the drop down list click on {Connect}.
5. On the Right Hand Side you will see the Security key section, Please click on the "Set" button and when the Security Window appears remove the Security key that has been entered.
6. Once the Security key is removed click on the OK button, and OK again and when the NSM Client Configurator appears click on the Save icon button.

If you have any further inquiries regarding our software please do not hesitate to contact us anytime at the following email address: support@netsupportsoftware.com







Regards,
Michael Schawsmidth

NetSupport Technical Support
Support@netsupportSoftware.com
NetSupport Limited
Tel: +44 (0)1778 382272 Fax: +44 (0)1778 382290
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